Tickets you purchase are for personal use. Except as we may agree, you and your party must not re-sell or transfer (or seek to re-sell or transfer) the tickets in breach of the applicable terms. A breach of this condition will entitle HoptheQue or the Promoter to cancel the tickets without prior notification, refund, compensation or liability.
If you order or buy more tickets than the maximum permitted per person, per card or per household, we may cancel all of the order or tickets, in which case you will be refunded the ticket price and any booking, transaction or supplementary fees you have paid.
To prevent fraud and protect HoptheQue and you, we may carry out checks and/or you maybe asked to provide additional information (such as a copy of a credit or debit card statement) after your booking so we can verify your purchase. If we suspect fraud we may cancel any order or tickets.
An order for tickets is not complete until accepted by us. We try to ensure all prices are accurate but errors may occur. If we discover an error in the price of tickets you have ordered we will inform you as soon as possible and we may either cancel the order (in which case you will be refunded the ticket price and any booking, transaction or supplementary fees you have paid) or give you the option of confirming your order at the correct price.
Whilst we allocate specific seats to you we have the right to change these seats to others of equal value
On rare occasions the show or event may be filmed or recorded. Buying a ticket affirms your consent to the filming and sound recording of yourself as a member of the audience. If you have any objection, should this happen when you attend a show or event, please contact a member of the Theatre or Venue Management.
No duplicate tickets will be issued to replace tickets that have been lost or stolen after they have been delivered to you, and nor will such tickets be refunded.
Decisions to change or cancel events are the responsibility of the Promoter. HoptheQue cannot guarantee to inform you of any change or cancellation of any event or be held responsible for refunds or for any resulting costs you may incur for travel, accommodation, any other related goods or service or other compensation.
You should always check that an event is going ahead at the scheduled date, time and venue.
If a Promoter cancels an event or makes significant changes to the venue, date, show time or (concerts only) headline act and confirms this to HoptheQue, HoptheQue will try to inform you. This will usually be contacted by email for online bookings.
Events are not the responsibility of HoptheQue. HoptheQue does not organise events and has no responsibility whatsoever for any loss or damage of any kind suffered at or in connection with any event (including loss, damage or theft any personal property at an event).
Amongst other things you will need to comply with health and safety rules and any security requirements (including security searches for the safety of those attending the event). The venue or the Promoter will have rights to refuse admission or eject you in certain circumstances and these are likely to include if you are involved with abusive, threatening, drunken or other anti-social behaviour, or carry offensive weapons or illegal or prohibited substances or make unauthorised audio, video or photographic recordings. There will often also be rules restricting or preventing the admission of latecomers.
HoptheQue will highlight any terms, conditions or rules relating to the event of which it is aware and which it considers particularly significant, onerous or unusual. This will generally include age restrictions, ticket types etc. Information on where you can find full details of relevant terms, conditions or rules will be available from the Promoter or venue operator via the box office or their website or during the online booking process.
Some Events listed on HoptheQue may have certain restrictions. For example, some Events will only admit people over a certain minimum age or must have a certain affiliation, such as being a student at a particular college or university. It is your responsibility to determine if a particular Event restriction applies to you (and to your party, if applicable) and to fulfil all criteria in order to gain admittance. No refunds will be given if you are declined entry to an Event due to a restriction.
Before you finalise your booking, please read all the information that applies to the event and/or ticket. If you or any member of your party has particular requirements please raise these when booking and we will endeavour to address your query. There can be no guarantee that requirements can be met if notified at the event.
When you receive your tickets check the details carefully. When attending the event, carry proof of age if appropriate.
HoptheQue cannot be liable in any way for the acts or omissions of others (including Promoters and venue operators). However, HoptheQue does not seek to exclude its liability to you for death or personal injury caused by its negligence, fraud or any other liability which cannot be lawfully excluded or limited.
HoptheQue reserves the right, at its sole discretion, to modify or replace any of the termsconditions at any time. It is your responsibility to check the T&C periodically for changes. Your continued use of the Services following the posting of any changes to the terms and conditions of HoptheQue constitutes acceptance of those changes. If any change is not acceptable to you, your sole remedy is to cease accessing, browsing and otherwise using the Services.
The Services at any particular time and we are not responsible for any limitation of services due to technical difficulties beyond our control, including any interruption of service in providing the Service.
If you do not receive an email confirmation of your purchase after submitting payment information, or if you experience an error message or service interruption after submitting payment information, it is your responsibility to confirm with HoptheQue whether or not your order has been placed by contacting our customer support by emailing us at firstname.lastname@example.org. Only you may be aware of any problems that may occur during the purchase process. HoptheQue will not be responsible for such losses (whether monetary or otherwise).
Event Owners are entirely responsible for the quality of their Events and that the actual Event is consistent with how it was advertised. HoptheQue is in no way responsible for Event quality, start times, or whether an Event was presented as billed. All complaints or concerns about an Event should be communicated to the Event Owner responsible for the Event in question.
You acknowledge and agree that Event Owners may reserve the right set the terms and conditions for their own Events, and you agree to be bound by such additional terms and conditions, including, without limitation, in respect of:
Admission to Events (e.g. latecomers may not be admitted until a suitable break); and
The right to change/withdraw advertised artists, programs or seating without notice.
In the event of any conflict between and Event Owners additional terms and conditions and our T&C, the additional terms and conditions shall govern in all respect of the Event itself, and HoptheQue’s t&c shall govern in all respects of the purchase of tickets and merchandise in respect of such Event.
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